When You Need To Get Back To Work ASAP!!

10/12/2021 (Permalink)

Get back open as soon as possible.

With a business having to be closed due to a catastrophe here at SERVPRO of Kempsville/Military Circle we have a set process on how we handle it. 

Within 1 hour from notice of loss, we will contact you to arrange for service. You will know help is on the way. 

Within 4 hours, we will be on site to start mitigation services. The key to reducing damage and saving money is responding quickly to damage. Less time, less money being spent.

We then give you a detailed explanation, a trained, uniformed, and equipped professional will walk you through the job process step-by-step, explaining what to expect and the anticipated outcome. 

Next is pretesting, we begin pretesting for restorability, working from the source of the damage outward.

Within 8 hours of an on-site arrival, a verbal briefing of the scope will be communicated to the appropriate person, normally the adjuster or property manager. 

Now we have the good part...the Cleaning and Restoration step. We will work neatly and efficiently to help you regain control of your property when a damaging event has taken over. 

Lastly, we have the final walk-through. After the work has been completed. A final walk-through will be conducted to help ensure satisfaction will our results. 

SERVPRO's 1-4-8 Service Response Guidelines help ensure timely communication and response. Quick and accurate response can minimize loss expense from secondary damages. 

Give us a call at 757-479-4447.